Privacy Policy

Information We Collect

When you interact with our trading liquidity platform, we collect several types of information to provide you with exceptional service while maintaining compliance with Malaysian privacy regulations including the Personal Data Protection Act 2010 (PDPA).

Personal Information You Provide

• Contact details including name, email address, phone numbers, and business address
• Professional information such as company details, trading experience, and investment preferences
• Identity verification documents required for regulatory compliance
• Financial information necessary for account setup and risk assessment
• Communication preferences and language settings

Automatically Collected Information

Our systems automatically gather technical data to improve platform performance and security. This includes IP addresses, browser types, device information, session duration, and platform usage patterns. We also collect trading activity data and system interaction logs for regulatory compliance and fraud prevention.

How We Use Your Information

Your information serves multiple essential purposes within our trading platform ecosystem. We process data to facilitate smooth trading operations, verify user identities for regulatory compliance, and provide personalized liquidity solutions that match your specific requirements.

Purpose	Legal Basis	Data Types Used
Account Management	Contract Performance	Personal details, contact information
Regulatory Compliance	Legal Obligation	Identity documents, financial records
Platform Security	Legitimate Interest	Technical data, usage patterns
Service Improvement	Legitimate Interest	Platform interactions, feedback

Data Sharing and Disclosure

We maintain strict control over information sharing and only disclose data when necessary for legitimate business operations or legal requirements. Our approach prioritizes your privacy while meeting regulatory obligations in Malaysia and international jurisdictions where we operate.

Authorized Third Parties

Certain trusted partners receive limited data access to support platform operations. These include payment processors for transaction handling, identity verification services for compliance checks, and technology providers for system maintenance. All third parties sign comprehensive data protection agreements and undergo regular security audits.

Legal and Regulatory Requirements

Malaysian financial regulations and international compliance standards sometimes require information disclosure to regulatory authorities. We respond to lawful requests from government agencies, court orders, and regulatory investigations while protecting your privacy rights wherever possible.

Your Privacy Rights

Under Malaysian privacy law and international standards, you possess comprehensive rights regarding your personal data. We've designed simple processes to help you exercise these rights effectively.

Exercising Your Rights

Submit privacy requests through our secure contact form or email our data protection officer directly. We respond to all legitimate requests within 30 days and provide clear explanations when requests cannot be fulfilled due to legal or technical constraints.

Data Security Measures

Protecting your information requires multiple layers of technical and organizational safeguards. Our security framework combines industry-leading technology with rigorous internal processes to prevent unauthorized access, data breaches, and information misuse.

Technical Protections

• End-to-end encryption for data transmission and storage using AES-256 standards
• Multi-factor authentication requirements for all account access
• Regular security audits and penetration testing by independent firms
• Automated threat detection and response systems monitoring platform activity
• Secure data centers with physical access controls and environmental monitoring

Organizational Security

Our team follows strict data handling protocols including background checks for personnel with data access, regular privacy training programs, and clearly defined incident response procedures. We maintain detailed access logs and conduct quarterly security reviews.

Data Retention and Deletion

We retain personal information only as long as necessary for legitimate business purposes and regulatory compliance. Different data types have specific retention periods based on legal requirements and operational needs.

Deletion Procedures

When retention periods expire, we securely delete information using certified data destruction methods. You can request early deletion of certain data types, though regulatory requirements may prevent immediate removal of compliance-related records.

International Data Transfers

Our global platform operations sometimes require transferring data outside Malaysia to countries with different privacy laws. We implement appropriate safeguards including contractual protections, adequacy decisions, and binding corporate rules to ensure your information remains protected.

Transfer Safeguards

All international transfers use standardized contractual clauses approved by Malaysian authorities and destination country regulators. We regularly assess the privacy landscape in destination countries and adjust protections accordingly.

Cookies and Tracking

Our platform uses cookies and similar technologies to enhance functionality, remember your preferences, and analyze usage patterns. You control cookie settings through your browser, though disabling certain cookies may limit platform features.

Cookie Categories

• Essential cookies for platform operation and security features
• Preference cookies to remember your settings and customizations
• Analytics cookies for platform improvement and performance monitoring
• Marketing cookies for relevant communications (with your consent)

Children's Privacy

Our trading platform serves professional users and we do not knowingly collect information from individuals under 18 years old. If we discover underage user data, we immediately delete such information and terminate associated accounts.

Policy Updates

We review and update this privacy policy annually or when significant changes occur in our data practices or regulatory requirements. Material changes receive advance notice through email notifications and platform announcements.